If you can explain a new feature with an animated gif, you could send them in customer support emails to explain how to solve customers’ most common problems. Some SAAS companies actually give all their customer service people access to the screen capture app Jing. When a customer has a problem, the customer service people just make a 1-2 minute video explaining how to do what the customer wants. They send the video. This saves writing long explanations, and is more helpful to the customers.
Once your thumbnail is ready and placed in your email, link it to the page your video is on. How this is done will depend on what software you’re using, but should be pretty easy (Google is your friend!) You can use a specific landing page or link directly to the platform where your video is hosted (i.e. YouTube, Vimeo, etc.) If you’ve made a video with Biteable, we’ve made it easy for you to post straight to YouTube.